Frequently Asked Questions

Do you offer a trade discount on williamlaman.com?
No trade consideration is offered on williamlaman.com.  If you have a valid resale license, you may register for trade discounts on purchases processed through William Laman's Shop.  For more information, please email William Laman or telephone +1 805 969 2840.


How does the FREE SHIPPING Category work on your website?
Only products in the FREE SHIPPING category may be added to your Shopping Cart during "Checkout" for the "Free Shipping" incentive to work.  Items that are not in the "Free Shipping" Category must be purchased in a separate transaction on the Website. If you add a product(s) that does not qualify for "Free Shipping" with merchandise that is "Free Shipping", UPS will calculate and charge for all items in the Shopping Cart, thereby nullifying "Free Shipping."     


Who pays for the return shipping of products purchased with UPS (Ground) "Free Shipping" on your website?
Products that were purchased with the UPS (Ground) "Free Shipping" incentive will be solely the customer's responsibility to pay for return shipping of the merchandise to William Laman Furniture.Garden.Antiques within 7 days of receipt of the order.   


Where is your Shop located and what are the hours?

William Laman's Shop is located at 1496 East Valley Road, Montecito, California.  The Shop is open seven days a week:  10:00 AM to 5:00 PM -- Monday through Saturday and 11:00 AM to 5:00 PM on Sunday.


May I use an Online (Virtual) Gift Card in your Shop?
Our Online (Virtual) Gift Cards purchased on williamlaman.com are intended for website use only and cannot be used in William Laman's Shop.   


How can I purchase a Gift Certificate from your Shop?
You may purchase a custom Gift Certificate in any dollar amount in our Shop or you may call us at: +1 805 969 2840.  Gift Certificates are intended for purchases made in our Shop and cannot be used on williamlaman.com.    
 

What is the significance of "Call to order - 805.969.2840" on products listed on your website?
"Call to order" appears if a product requires special ordering or if a product is dimensionally oversized for shipping via UPS.  Under both circumstances, please email William Laman or telephone +1 805 969 2840 to inquire about availability and/or to request a shipping quotation.  Note:  to obtain a shipping quotation, please supply a complete name, shipping address, telephone number and email address.


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